Support

Is Jomoq up?

This checks the live API from your browser right now, so it reflects what you would get, not a dashboard. If it shows a problem, a report still goes through: reports use a separate path.

Report a problem

A build that failed, a page that will not load, a charge you do not recognise, or anything else. If a build failed and used credits, say so and we will look at restoring them.

Every report gets a reply by email. Reports from Studio and Scale accounts are tagged as priority and go to the front of the queue; Scale reports reach the team directly.

If a build failed

Most failed builds recover without a report:

• Retry once. Models share public capacity and a rate limit clears in seconds.
• Use Undo. The chip under the last agent turn restores the code from before the change.
• Read the findings. Each agent step lists what the validator found; “Fix N issues” sends them back to the model.
• Switch models. Jomoq Pro is the default for builds; a different model in the picker often clears a stuck request.

If none of that works, report it from the chip under the failed turn: the report carries the error, the model, and the project id, so the first reply is an answer rather than a question.

Billing

Subscriptions are managed in Settings under “Manage subscription”, which opens Stripe. Cancelling stops future charges and keeps your plan active until the end of the paid period. For a charge you do not recognise, send a report with the email on your account and the date of the charge.